Shipping Policy

Standard Local Appliance Delivery Includes:

  • Level and test of the appliance to ensure its connected properly.
  • Connection of appliance to EXISTING water connection, drain or external dryer exhaust for washers, dryers, ranges, refrigerators, and freezers, provided the customer also purchases new connections from Rich's (dryer vent, range, or dryer cord)
  • Inspection of appliance for visible damage
  • Basic product demonstration and testing of appliance to ensure proper connection.

Haul-away of old appliances:

  • A recycling fee will be charged on a per piece basis: see store for details
  • Relocation of an old appliance within the same residence, (reconnection not included) is available for a fee: see store for details

Standard Local Appliance Delivery Does NOT Include:

  • Appliances not purchased at Rich's
  • Installation of dishwashers, over-the-range microwaves, drop-in ranges, wall ovens, surface units, cooktops, gas dryers, air conditioners, or built-in refrigerators; installation available for additional fees; see a store associate for details.
  • Connection through floors or old duct work
  • Removal, haul away or recycling arrangement of old appliance
  • Shut off of main water valve; delivery teams can’t connect appliances unless there's a working shut-off valve on the same floor.

Refrigerators

New water line/ice maker connector is required (sold separately).

Dishwashers

Dishwasher installation sold separately and requires appointment. New dishwasher connector hose is required (sold separately).

Electric Ranges

Electrical cord and new three- or four-prong plug are required (sold separately).

Electric Dryers

Electrical cord and dryer duct are required (sold separately).

Gas Ranges

Gas hookup available in select markets. Contact your local store regarding availability for hookup.

Gas Dryers

Gas hookup available in select markets. Contact your local store regarding availability for hookup. New dryer duct is required (sold separately).

Washers

New hoses required for connection (sold separately).

Professional Installation With Delivery

For your convenience, we provide installation services for an additional fee. Dishwashers, microwaves, cooktops, wall ovens, slide-in ranges, drop-in ranges, gas ranges, gas dryers, range hoods, garbage disposals and trash compactors can be installed by one of our authorized installation companies.