Failed after 3.5 years
Bonesarge
9/18/2020
Purchased as part of the appliance package in a newly constructed house in November 2016. Like many reviews have indicated, the timer beep is hard to hear. Overall it worked well until it stopped working 2 weeks ago. Purchased a new $12 fuse based on troubleshooting guidance. To replace the fuse one would have to tear apart the whole microwave, so we called a service company. Service tech said "The user interface wire harness is showing wires and causing it to short out. Recommend replacing" which apparently means that it needs a new door for the low, low price of $986 including the installation cost of $150/hour. He also indicated that this may not solve the problem. I've just submitted a letter of frustration as we face the dilemma of whether we go look for a new one. I realize there are much worse problems in the world, so this is insignificant in the whole scheme of things, but when ya pay that much for a M/W ya expect it to last.
Originally posted on frigidaire.com
No, I do not recommend this product
Love the Microwave - Don't Love the Handle!
It Broke Again
9/15/2020
We have had this microwave for just over 1 year and already the handle broke off and we replaced it... and now, just 2 months later is happened again with the new one! I think the plastic they use doesn't like the heat from the stove below it and makes it brittle because we are very light users of the microwave, yet it has broken twice! It wasn't cheap but the handle sure is! Frustrated!!
Originally posted on frigidaire.com
No, I do not recommend this product
Poor quality
Korndexter
9/14/2020
Microwave itself works fine (except it burns the popcorn, so beware. Even adjusting for the bag size). What I really dislike is that the handle is made of cheap plastic, and after having this appliance for just a year and a half, the handle broke off. I would have expected better. The part is $200, and they don™Â€™t send instructions on how to replace. Disappointing.
Originally posted on frigidaire.com
No, I do not recommend this product
Appearance and function
GGgolf
9/13/2020
Spacious with a great lookAwesome functionality and features
Originally posted on frigidaire.com
Yes, I recommend this product
love it
cathie67
9/12/2020
I love the microwave.Am having to learn how to adjust baking requirements, but really like not having to use my big oven for small jobs
Originally posted on frigidaire.com
Yes, I recommend this product
Sleek and beautiful
WD01
9/11/2020
We replaced all our kitchen appliances to Frigidaire when we moved in to our new place. Very happy with the professional series. Love the touch less stainless steel
Originally posted on frigidaire.com
Yes, I recommend this product
Great functioning microwave. Very poor handle design.
cdonohue
9/9/2020
I purchased this microwave in July 2016. Everything worked perfectly until I noticed a stress crack on the bottom of the microwave handle in March 2018 (less than 2 years of owning it). The parts were still under warranty and I contacted Frigidaire for a service call. The entire door needed to be ordered and replaced due to there not being accessible screws to replace the handle. Fast-forward to now (September 2020), the replacement door handle has broken off again (stress crack from the top of the handle this time). Service parts warranty is only 60 days from the date of service and was informed that I need to purchase a ~$530 replacement door to fix this issue.As stated in the title, the microwave works great. But, due to the poor handle design and lack of customer service/support for this expensive product, I'm now forced to purchase another microwave due to a simple cosmetic issue that requires a complete door replacement (something that I did not expect from a microwave with this kind of price tag). I can't recommend this to anyone.
Originally posted on frigidaire.com
No, I do not recommend this product
Stopped working after 2 years
shoemom
9/9/2020
This is a beautiful microwave that has many great features. It should not need to be repaired after 2 years! The panel board needs to be replaced as well as the humidity sensor. I can buy a new microwave for less than the cost of repairs. I'm so disappointed in this brand.
Originally posted on frigidaire.com
No, I do not recommend this product
Does the job but handle feels flimsy since it has plastic.
valdez13
9/9/2020
Purchased home with this new appliance installed already. The door handle seems flimsy since it has plastic.
Originally posted on frigidaire.com
No, I do not recommend this product
Trips Breaker
LA JB
9/3/2020
Like many others, we bought all Frigidaire Professional appliances about 2 and half years ago with our brand new house. Now every time we try to use the microwave it trips the breaker. So what did we get for our very expensive microwave? A nice looking box that does nothing. Out of warranty I'm told. How can a known defect in a "reputable" companies product be dismissed like this. I'd like to replace it but without some help from Frigidaire I'm afraid we will be forced to look elsewhere.
Originally posted on frigidaire.com
No, I do not recommend this product
Menu selections are easy to understand
Chris1524
9/3/2020
This is a very nice microwave, it runs quietly and boils water quickly. I really like the handle as it keeps most fingerprints off of the surface.
Originally posted on frigidaire.com
Yes, I recommend this product
Great microwave
Leah72217
9/1/2020
It is easy to use. The settings are just right. It helps with the need of a second oven for less cost.
Originally posted on frigidaire.com
Yes, I recommend this product
Best purchase!!!!
Chad72
8/31/2020
I bought this convection oven/Microwave about a month ago and I can say it's the best that I've had. Microwave works as expected with great features but what I really enjoy is the convection oven. It's great for all the things you don't need a full size oven for like biscuits, cookies, brownies and even a chicken!!! We also bought the Frigidaire Professional refrigerator and just love it, can't wait to upgrade our stove and dishwasher next.
Originally posted on frigidaire.com
Yes, I recommend this product
Best Microwave I ever owned!
mdaustin
8/31/2020
This microwave is easy to clean. Heats food consistently well.
Originally posted on frigidaire.com
Yes, I recommend this product
Great features.
Anandhakumar
8/29/2020
I bought this a month ago, we™Â€™re very statisfied with this dishwasher, double thumbs up .
Originally posted on frigidaire.com
Yes, I recommend this product
Great Purchase
Nancy42
8/29/2020
I love the design and how it looks in my kitchen. Very clean and efficient. It™Â€™s easy to use. I live it and so glad I bought it.
Originally posted on frigidaire.com
Yes, I recommend this product
Quality cooking and interface
rlane42
8/28/2020
Very sturdy and satisfying open and close. Touch interface is responsive and accurate, almost it a fault, but any inaccuracy would lead to mis-clicks, which is far worse IMO. The power is great and duality features offer great bonuses for entertainers and enthusiasts alike
Originally posted on frigidaire.com
Yes, I recommend this product
Love the convection
Niece26
8/28/2020
Love the dual convection oven and it™Â€™s to easy to clean.
Originally posted on frigidaire.com
Yes, I recommend this product
Great Features
JCao
8/24/2020
So far easy to use and multi purpose. Lights under microwave are bright and fan works well and effectively.
Originally posted on frigidaire.com
Yes, I recommend this product
Classy
Dheez
8/24/2020
I do not really use microwave but our new house came with it. It looks classy and all stainless steel.
Originally posted on frigidaire.com
Yes, I recommend this product
More than expected
Corncob
8/20/2020
Glad I found this microwave. Replaced older model and love all the features.
Originally posted on frigidaire.com
Yes, I recommend this product
Short circuits when you open the door. Finally fried itself.
Disappointed in this
8/20/2020
Seems super sturdy and I loved the features, but there's a design flaw (at least in ours). When you open the door, it sometimes triggers a fuse that shuts down the microwave. And when I say "shuts down the microwave," I mean, it won't turn back on until a repairman fixes the thing. You can hear the fuse when you pull on the door. The $125 microwave I had was able to figure out how to not do this, so it baffles me that a nearly $900 one can't. Finally, after only 2 years, I open the door *while it was not running* and the thing totally fried itself. I'm looking to another brand now.
Originally posted on frigidaire.com
No, I do not recommend this product
Love the control panel
MrLucky
8/19/2020
This works much better than my expectations, I am very Happy with it.
Originally posted on frigidaire.com
Yes, I recommend this product
This is the perfect microwave
Cargoman747
8/16/2020
This is the perfect microwave oven. It's stylish and perform excellent. Highly recommend
Originally posted on frigidaire.com
Yes, I recommend this product
Nice!
Deanna20
8/16/2020
I purchased this microwave as part of a set with my kitchen remodel. I love the features. You can use it as a microwave or a convection oven. I'm sure that I still haven't seen everything it can do.
Originally posted on frigidaire.com
Yes, I recommend this product
Love! Love! Love!
juliegregory
8/14/2020
Heats food up fast and thoroughly! Love the sleek look!
Originally posted on frigidaire.com
Yes, I recommend this product
Bigger and better
Arash
8/12/2020
It has so much room inside it and the wire trays to stack food is a blessing. I actually am using the preset option for the first time like melting butter, making popcorn, reheating pizza!
Originally posted on frigidaire.com
Yes, I recommend this product
Does not live up to the expectations
Rame
8/11/2020
The builder had installed it as part of the new home construction package (March 2019). It worked fine for exactly 16 months and then the touch screen /control panel stopped working. It however displays the time, all other buttons have stopped working. It is now out of the 1-year warranty period. I now have to pay for someone to come to check it out which is about $110 and then I have to pay for the parts. I am totally disappointed. Wish the company would do something.
Originally posted on frigidaire.com
No, I do not recommend this product
Worked for a year and a half - should have kept my cheap 20 year old countertop microwave
erika2019
8/6/2020
This microwave was installed in our new construction home. We didn't have a choice of brands, but paid extra to upgrade to the "Professional" series. After a year and a half of normal usage, the control panel on the door started tripping out and would only work intermittently and then completely stopped working at all. Was told the microwave has only a 1-year mfg. warranty. So now we have to pay a technician to repair it which will be another couple hundred dollars. I am more than disappointed that a microwave retailing for over $700 only had a 1 year warranty and barely even lasted that long. I think there is a huge design flaw by putting the control panel in the door as the circuits get rattled every time you open and close the door. I'm not impressed whatsoever with our Frigidaire dishwasher and refrigerator either. I wish we could have chosen our own appliances as we would not have chosen these.
Originally posted on frigidaire.com
No, I do not recommend this product
Doesn™Â€™t seem to brown food
Judi
8/6/2020
I bought this oven for my RV. I was hoping it would brown the food . It doesn™Â€™t look like it has even cooked when the time is up. Is this normal?
Originally posted on frigidaire.com
No, I do not recommend this product
Trip circuit breaker and doesn't start
Chris18921
8/4/2020
This is a 2,5 years old microwave. It used to work fine, but now everytime I hit the start button, it trips the circuit breaker. A technician did take a look at and confirmed the microwave causes the issue. However the fan and light work well, but I cannot use the microwave for the reason I purchased it. I wouldn't recommend this appliance.
Originally posted on frigidaire.com
No, I do not recommend this product
Great looking excellent product
Lnsjjjj
8/3/2020
Easy to use was easy to install and it also looks great
Originally posted on frigidaire.com
Yes, I recommend this product
A variety of useful settings
Workhorse 1
8/3/2020
It™Â€™s been in the kitchen for a few months and offers several different ways to prepare a variety of foods.
Originally posted on frigidaire.com
Yes, I recommend this product
Failed after 2 years
Cher50
7/31/2020
I bought this just 2 years ago and it stopped working. An electrician checked everything out and said there problem was definitely the microwave and not an electrical issue. I called the place I bought it and they said I™Â€™d have to call Frigidaire directly to ask about this problem. It is impossible to get through to a person there. So unfortunately after 2 years, it looks like I™Â€™m stuck having to but a new microwave, and it won™Â€™t be a Fridgidaire. I do not recommend this product at all and I am highly dissatisfied.
Originally posted on frigidaire.com
No, I do not recommend this product
Too expensive for what it does
Kiascrabble
7/30/2020
I received this microwave 2 years ago and now the touch pad is not working. Also whenever we try to use the convection options, heating does not work. We were using just as microwave.
Originally posted on frigidaire.com
No, I do not recommend this product
Nice Microwave
Twolipps
7/30/2020
I purchased this about one month ago. It has performed well. The convection side is nice and the range lights are bright.
Originally posted on frigidaire.com
Yes, I recommend this product
Design Flaw in Door
DanSeventySix
7/28/2020
I am pretty disappointed in this purchase. One of the reasons we bought it was because of how well it was reviewed (4.7 or 4.8 stars). Now that it has been in the field for a few years, the ratings are plummeting. Our control panel just stopped working a few days ago intermittently and now it is throwing an E-11 error code and won't work at all. The wiring through the door is getting frayed from use, and the "protection" for the wires is laughable for a $90 microwave, let alone a $900 allegedly Premium OTR. SO now it's going to cost $200+ just to find out if we need a $25 wiring harness, a $250 panel, both, or throw it in the trash. I would prefer the response where we will be contacted with options, not the response where this feedback will be provided to the engineering team....I am pretty sure they are aware.
Originally posted on frigidaire.com
No, I do not recommend this product
We like having second oven in the house for quick meals
ChaseJ
7/25/2020
I bought this over a month ago very happy we did. Nice to have second oven for smaller quick meals and it doesn't heat up the kitchen in the summer time.
Originally posted on frigidaire.com
Yes, I recommend this product
Quiet, easy to use, great look
Bonnie SK
7/21/2020
I have used the oven many times and it has worked perfectly. Still have more to learn in all the features available. Never had an appliance that is so versatile.
Originally posted on frigidaire.com
Yes, I recommend this product
Failed after two years
R Kent
7/20/2020
I purchased this microwave in late 2017 and it just stopped working. I suspect the magnatron failed it is makes a loud noise and fails to heat water. Too expensive to fail in two years. Trying to reach support st Frigidare is a challenge.
Originally posted on frigidaire.com
No, I do not recommend this product
Convection does not heat evenly
Nicole45
7/18/2020
I purchased this microwave so that I could use it as a microwave as well as an oven. While the microwave portion works well, the oven does not. We have had this appliance for 3 years and the wire that powers the door of the microwave has stopped working. It is a poor design to have the wire where it is. The opening and closing of the microwave has now severed the cord so that the microwave no longer functions. It will cost $600+ to repair. I will be replacing this with a different option.
Originally posted on frigidaire.com
No, I do not recommend this product
Do not purchase this product!
Judy Y
7/18/2020
We decided to purchase the Frigidaire Professional appliance set for our kitchen. The microwave quick working. Had it repaired twice in less than 30 days for over $300. Had electrician come and check wiring in the house even. The last repair was 5 days ago. It quick working again. Will not purchase this brand again or spend more money repairing this one. We never used the convection part of the microwave. Thought we had purchased a quality brand. Very disappointed.
Originally posted on frigidaire.com
No, I do not recommend this product
Great appliance
mrkern777
7/17/2020
Came with DSLD home...great appliance...quality product
Originally posted on frigidaire.com
Yes, I recommend this product
Love it
Scott3920
7/13/2020
I should have bought this a long time ago. It has great features.
Originally posted on frigidaire.com
Yes, I recommend this product
Great Features!
Emily2
7/13/2020
I have had my microwave for approximately two months. The more I use it, the more I enjoy it. It is easy to use but does take some time to figure it all out. The only negative is that you cannot wipe off the front of the microwave without the buttons beeping on and off.
Originally posted on frigidaire.com
Yes, I recommend this product
Broken handle
vinsus5
7/11/2020
Purchased as part of a complete suite of appliances for remodeled kitchen. It's been under 2 years and the handle broke off in my hand. I purchased an extended warranty for each appliance and now I find out that a handle is not covered.How do I get a handle fixed? No one seems to know the answer to that question!
Originally posted on frigidaire.com
No, I do not recommend this product
Hardly use microwave, maybe 10 times since we owned it. Door handle just came off!
jwilli01
7/11/2020
We hardly use a microwave. The exhaust fan is ok but pretty weak. But today went to open it and the handle just detached from the door. No obvious way to fix it. I guess if you are a regular user of microwave this door handle will give out in a few months or quicker.
Originally posted on frigidaire.com
No, I do not recommend this product
Beautiful professional series appliances
rehelton
7/11/2020
We have just completed our new home and the professional series appliance suite looks amazing in our kitchen. All of the appliances are working well however we have not had time to investigate all of the special features and programming available. Looking forward to maximizing these great appliances.
Originally posted on frigidaire.com
Yes, I recommend this product
Trips Breaker
DonMark
7/8/2020
Remodeled our kitchen in 2018 and loved the microwave; HOWEVER ™Â€" started tripping the breaker about a month ago and no longer works. This is a flaw that others have noted as well. For $800 plus i think it should last longer than this. Very disappointed.
Originally posted on frigidaire.com
No, I do not recommend this product
Its okay
Trev1234
7/8/2020
The built in fan is pretty quiet. But it does make a weird rattling sound when you turn it off.
Originally posted on frigidaire.com
No, I do not recommend this product
