Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 740.354.5488 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

FREE DELIVERY $399 AND UP*

Reader's Choice Award Image

Customer Responsibilities:

Path of Delivery:

Please make sure that the route to the location of the new appliance is clear of all obstructions which could impede the delivery team or cause injury. This includes clearing the driveway and entrance to your home of moving/building/remodeling debris, ice, snow, mud, furniture, etc.

Alterations to Your Home:

Removing door jambs, door casings, molding, railings, etc. required to clear the Path of Delivery must be completed before the arrival of our delivery team. The team is not permitted to alter your home in any way. Please do not ask them to. EXCEPTION: If necessary, our delivery team will remove standard doors to accommodate the new appliance.

General Information:

Leveling:

Our delivery team will level your new appliance to the existing floor surface; however, they will not place blocks, shims, etc. under the wheels or feet of any appliance in order to achieve a leveled appliance.

Refrigerators & Freezers:

Our delivery team will set your new refrigerator or freezer in place, plug it in to an appropriate accessible grounded 110V outlet, level it to the existing floor surface, and set the controls.

Door Reversals:

If requested at time of sale the door swing on your new top or bottom mount refrigerator will be reversed by our delivery team free of charge. If you require a door reversal after your delivery day a service technician will be dispatched for an additional charge.

Old Appliance Removal/Relocation:

If Requested at point of sale, our delivery team will remove and haul away from your home your old appliance(s) on a one-for-one basis. (i.e. new washer, old washer. NOT new washer, old freezer) OR upon request we will relocate your old appliance to another part of your home. Our delivery team WILL NOT transport your old appliance to another address different from your delivery address. Old appliances will not be disassembled nor will alterations be made to your home in order to remove an old appliance. The delivery team will not reconnect old appliances when relocating them on your premises.

Refrigerator or Freezer Removal:

Please remove any food. It is not necessary to defrost but is appreciated. Do not unplug or shut off the old unit. If the unit is connected to an existing water line it must either be disconnected or at a minimum know the location of the shut-off prior to delivery. Shut-off must be located in an accessible location for our delivery team to reach, i.e. no crawl-spaces, attics, etc.

Dryer Removal:

Please remove all laundry from old machine.

Clothes Washer Removal:

Please remove all laundry and water from old machine.

Laundry:

Washers:

The manufacturer does not provide water fill hoses. If you purchase a new set at the point of sale our delivery team will connect the new hoses to your existing hot and cold-water supply faucets, hang the drain hose on your washtub, and level the machine to your existing floor surface. Wood pallets and cement blocks are not suitable surfaces for proper performance of your machine.

During outside temperatures freezing or below an 8 hour "warm up" period is required before the first use of your new washer.

Electric Dryers:

The manufacturer does not provide a new 220V electrical cord with new electric dryers. If you purchase a new appropriate cord at the point of sale our delivery team will attach the new cord, plug it in to an appropriate accessible 220V outlet, set the dryer in place, and level the dryer to the existing floor surface.

Our delivery team will not "HARD WIRE" an electric dryer or use an old cord to install the new dryer. Please do not ask them to do so.

Gas Dryers:

The manufacturer does not provide a new flexible gas connector with new gas dryers. If you purchase a new appropriate connector at the point of sale our delivery team will attach one end of the connector to the dryer and the other end to your rigid black steel supply pipe, check for leaks, plug in the 110V cord to an appropriate accessible grounded outlet, set the dryer in place, and level it to the existing floor surface.

Our delivery team will not reconnect a new gas dryer to copper or aluminum gas supply lines nor will we connect a new gas dryer to an existing gas supply line without a shut-off valve or reconnect a new gas dryer using an old previously used flexible connector. Please do not ask them to do so.

Dryer Venting:

Our delivery team will reconnect your existing rigid venting to the new dryer provided the venting is of adequate length & diameter and lint-free. Alternatively, we will replace up to 15 feet of flexible venting as long as it does not pass through a floor or wall.

Ranges:

Electric Ranges:

The manufacturer does not provide a new 220V electrical cord with new electric ranges. If you purchase a new appropriate cord at the point of sale our delivery team will attach the new cord, plug it in to an appropriate accessible 220V outlet, set the range in place, and level the range to the existing floor surface.

Our delivery team will not "HARD WIRE" an electric range or use an old cord to install the new range. Please do not ask them to do so.

Gas Ranges:

The manufacturer does not provide a new flexible gas connector with new gas ranges. If you purchase a new appropriate connector at the point of sale our delivery team will attach one end of the connector to the range and the other end to your rigid black steel supply pipe, check for leaks, plug in the 110V cord to an appropriate accessible grounded outlet, set the range in place, and level it to the existing floor surface.

Our delivery team will not reconnect a new gas range to copper or aluminum gas supply lines nor will we connect a new gas range to an existing gas supply line without a shut-off valve or reconnect a new gas range using an old previously used flexible connector. Please do not ask them to do so.

Built-In Appliances

The following appliances and/or services are considered "Built-In" and will not be Installed or Connected by our delivery team. Arrangements can be made for Professional Installation through our Installation Department for an additional charge.
  • Air Conditioners
  • Built-In Microwaves
  • Built-In Refrigerators
  • Cooktops
  • Dishwashers
  • Disposals
  • Downdraft Slide-In Ranges
  • Drop-In Ranges
  • Water Lines
  • Dryer Vent Redirects
  • Hoods
  • Hot Water Dispensers
  • Icemakers
  • LP/Natural Gas Conversions
  • Over The Range Microwaves
  • Trash Compactors
  • Wall Ovens
  • Warming Drawers